Return Policy

Zero Three Management – Return Policy

At Zero Three Management, customer satisfaction is our top priority. We understand that sometimes a product may not be the right fit. That’s why we offer a straightforward return policy to ensure peace of mind with every purchase.

🕒 Change of Mind Returns

We accept change of mind returns within 14 days of purchase, provided:

The item is unopened, unused, and in original packaging
You present a valid proof of purchase (receipt or invoice)
A 10% restocking fee may apply on selected items

Note: Custom orders, clearance stock, or specially ordered items are non-returnable for change of mind.

⚠️ Faulty or Damaged Items

If your product is faulty, damaged, or not as described:

You are entitled to a repair, replacement, or refund under Australian Consumer Law
Items must be returned with original packaging and proof of purchase
Please notify us within 7 days of receiving the item for transit damage claims

🔁 Exchange Policy

Exchanges are accepted within 14 days if the item is in saleable condition and accompanied by the original receipt. Any price difference must be settled at the time of exchange.